Salesforce Technical Consultant

Roles and responsibilities

• Design, operate, and integrate Salesforce systems to enable efficiencies in key areas of the business.
• Provide coaching in best practices for Salesforce administration and implementation to enhance user experience.
• Use Salesforce automation to streamline internal processes.
• Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions.
• Identify project issues and risks, and present alternatives for alleviating or resolving them.

Responsibilities

• Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
• Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
• Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
• Recommend new features and improvements to optimize and increase use of the platform
• Provide technical specifications and help maintain overall documentation for the business
• Adhere to and promote best practices, and design the guidelines for security procedures

Required skills and qualifications

• More than 4 years of experience with technical implementations
• Advanced experience with Salesforce configurations
• Background in CRM process design and implementation
• Experience with enterprise integration tools and ETL (extract, transform, load) tools
• Strong presentation and communication skills

Preferred skills and qualifications

• Bachelor’s degree or equivalent
• Experience with CRM software such as Siebel, Clarify, Vantive, PeopleSoft, or NetSuite