JD for Application Support Engineer – SharePoint :

• Minimal 2+year Support experience
• Demonstrates specific knowledge of the function and makeup of Microsoft SharePoint Online.
• Knowledge of Active directory both on-premises & Azure .
• proficient in the use of Microsoft Office Suite and Windows Servers.
• Troubleshoots issues promptly.
• Provides technical support for SharePoint users.
• strong problem-solving and analytical skills.
• knowledge of best practices for maintaining information security.
• Handle confidential and sensitive company information responsibly.
• Ability to think creatively to devise customizations and uses for SharePoint.
• Oversees activity about the maintenance of SharePoint.
• Customizes SharePoint site for company purposes.
• Analyzes daily user activity on SharePoint.
• Maintains records of SharePoint updates, maintenance, and activity.
• Reports to company management with updates and information about SharePoint use.
• Adhere to SLA & Organization policies .
• Provide support during planned, unplanned, or On-Call hours.