Job Description – Application Support Executive (Education ERP)

Job Title: Application Support Executive
Experience: 1–2 Years
Location: Salem, Tamil Nadu
Employment Type: Full-Time
Domain: Education / School ERP / Application Support

Job Overview

We are looking for an enthusiastic Application Support Executive to provide technical and functional support for a web-based School Management / Education ERP application.

The application helps schools automate and manage their day-to-day academic and administrative activities, including student admissions, attendance, fee management, examinations, staff management, HR functions, and reporting.

The ideal candidate should have basic programming knowledge, good troubleshooting skills, and the ability to support school administrators, teachers, and other users.

Key Responsibilities

• Provide application and technical support to schools using the Education ERP software.
• Assist school administrators, teachers, and staff in using ERP modules such as admissions, attendance, fees, examinations, student records, and HR.
• Understand and troubleshoot basic application-related issues reported by users.
• Provide first-level support through phone calls, emails, WhatsApp, and remote access.
• Identify, document, and escalate software bugs and technical issues to the development team.
• Perform basic data verification, report generation, and application testing.
• Assist with software configuration, user account creation, and system updates.
• Coordinate with schools to ensure smooth implementation and effective usage of the ERP application.
• Maintain support tickets and ensure timely resolution of reported issues.
• Conduct basic user training and explain application functionalities to school staff.
• Visit schools in Salem and nearby locations whenever required for application support.

Required Technical Skills

• Basic knowledge of any programming language such as PHP, Java, C, C++, or JavaScript.
• Basic understanding of HTML, CSS, and JavaScript is an added advantage.
• Understanding of web applications, browsers, and client-server concepts.
• Basic troubleshooting and debugging skills.
• Knowledge of MS Excel and report handling.

Required Skills & Qualifications

• 1–2 years of experience in Application Support, Software Support, Technical Support, or ERP Support.
• Bachelor's degree in Computer Science, Information Technology, BCA, B.Sc. Computer Science, B.E. / B.Tech (IT / CSE), or equivalent qualification.
• Ability to interact with school principals, teachers, administrators, and non-technical users.
• Customer-oriented attitude and willingness to learn new technologies.
• Willingness to travel locally across Salem and nearby areas.

Preferred Experience

• Experience supporting School ERP, College ERP, Educational Management Software, or other web-based applications.
• Candidates with basic programming knowledge and an interest in application troubleshooting are encouraged to apply.

Key Expectations

The candidate should be capable of understanding application functionalities, resolving basic technical issues, supporting school users, and coordinating with the development team for complex technical issues.