Dell Boomi Production Support Executive - L2 (DBPS-2020)

Job Description:

Shift : Rotational Shift (Morning, Afternoon and Night) -Shift Changes each Month

Week off:2 days per week (Rotational manner)

Position Type-External,Full Time,Employment Type - Regular

Work Location: WFH, Notice Period-Immediate Joinee (preference for Immediate Joiner )

Domain Experience: Any (Real Estate, ERP, CRM & Finance. Etc).

Maintenance & Support of Business-critical Applications.
Track incidents to closure as per SOP within SLA 
Provide Workaround, Root cause analysis & complete  problem management
3rd party Management (Vendors)
Escalation of unresolved incidents to L3 and/or external provider for code fixes.
Release and Deployment Management.
Application Patching & VA/PT Testing Support.

Technology Skills:

  • Software integration and/or other ESB experience is good to have. 
  • Good knowledge of API management and Boomi capabilities in this area.
  • Good hands-on groovy scripting is a must. 
  • Excellent understanding of REST/SOAP with an in-depth understanding of how Boomi processes can expose/consume services using the different HTTP methods, URI and Media type. 
  • Thorough knowledge on process deployment, applying for extensions, setting up schedules, Web Services user management process filtering and process reporting. 
  • Should have worked in the cloud, hybrid and on-premise integration landscapes. 
  • Provide technical direction and assistance to clients regarding their integration needs.    

Application Expertise:

  • Deploy, monitor and support mission-critical cloud applications with strict SLA requirements.
  • Participate in on-call support, ensuring stability and performance of production environments.
  • Respond to monitoring alerts according to defined playbooks and procedures.
  • Participate in Post Incident Reviews and discussions.
  • Build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions.
  • Build effective working relationships with cross-functional team members
  • Make suggestions for process improvements and enhanced operational efficiencies.

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