Peoplesoft HCM 9.2 Production Support Executive - L2 (PS/HCMS01)

Job description:

Shift :Rotational Shift (Morning,Afternoon and Night) -Shift Changes each Month

Week off :2 days per week (Rotational manner)

Work Location:Coimbatore,Notice Period-Max 1 month (preference for Immediate Joiner )

Domain Experience:Any (Real Estate, ERP, CRM & Finance. Etc).


Total Experience:3 to 5 Years

Technology Skills  - Required (Broad expertise in PeopleSoft HCM 9.2)

Application Expertise

  • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft applications functionality and develop an action plan to resolve issues, either directly or through promotion to L2 & L3 
  •  Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
  •  Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  •  Replicate reported issues as needed for troubleshooting
  •  Provide new or modified application configuration to resolve incidents
  •  Aadvise end users and junior coworkers on application functionality and capabilities
  •  Recommend changes to training based on incident volumes and trends
  •  Create scripts to identify, analyze and correct data issues
  •  Design and document new or modified existing reports (BI Publisher, etc.), workflow, interfaces, pages, etc.
  •  Thoroughly document change requests, test results, and approvals
  •  Develop test scripts for new/changed application capabilities
  •  Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  •  Collaborate with team members in a virtual team environment to extend field experience to different client situations
  •  Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

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