Careers

Odoo L2 Functional Consultant [3 to 6 Years] (OLFC[18426])

Odoo L2 Functional Consultant

Role Overview

The Odoo L2 Functional Consultant is responsible for handling advanced functional issues, system configurations, business process alignment, and supporting L1 in resolving escalated tickets.

Key Responsibilities

Analyze and resolve functional issues escalated from L1
Configure and optimize Odoo modules based on business needs
Work closely with business users to understand requirements and provide solutions
Perform gap analysis and suggest process improvements
Prepare functional specifications for L3 (technical team) where customization is required
Conduct user training sessions and prepare documentation
Support UAT (User Acceptance Testing) and deployment activities
Ensure SLA adherence for issue resolution

Core Modules Expertise (Any 2–3 Mandatory)

Sales & CRM
Purchase
Inventory / Warehouse
Accounting / Finance
Manufacturing (MRP)
HR / Payroll

Skills & Requirements

Strong understanding of business processes and ERP workflows
Hands-on experience in Odoo configuration and implementation
Ability to translate business requirements into functional solutions
Knowledge of integrations and basic technical understanding (API, workflows)
Good analytical and problem-solving skills

Experience

3–6 years of experience in Odoo Functional Consulting / ERP consulting
Experience in support + implementation projects preferred

Key KPIs

SLA adherence for escalated tickets
Reduction in recurring issues
Process improvement recommendations
Successful UAT and deployments