Job Purpose:

To provide Level 2 application support for the Loan Origination System (LOS) used in Supply Chain Finance operations, ensuring uninterrupted onboarding, credit approval workflows, underwriting, and sanction processes. The role supports loan journey tracking from lead to disbursement in coordination with LMS and other upstream/downstream systems.

Key Responsibilities:

???? Loan Origination Workflow Monitoring

• Monitor the end-to-end SCF LOS workflow: lead creation, credit scoring, document collection, sanctioning, and handover to LMS.
• Ensure seamless functioning of automated steps like KYC validation, anchor onboarding, and vendor/dealer linkages.
• Validate credit scoring rules, approval matrix, and turnaround times (TAT).

???? Incident Resolution & User Support

• Investigate and resolve issues related to LOS forms, drop-downs, rule failures, or user access.
• Provide L2 support to credit analysts, sales, and operations teams for loan initiation glitches or missing data flows.
• Perform root cause analysis and create workarounds where feasible.

???? System Integration & Data Flow

• Support data exchange between LOS – LMS – CBS – Credit Bureaus – including document uploads and decisioning APIs.
• Monitor and validate third-party integrations for eSign, bureau pulls, GSTN validation, or PAN/Aadhaar checks.
• Coordinate with L3/vendor team for data mapping, master sync, and onboarding rule engine tuning.

???? Configuration & Product Setup

• Support product team in setting up new SCF programs, eligibility rules, and risk models in LOS.
• Validate UI/UX updates and perform post-deployment sanity testing for workflows.
• Maintain and update master data like anchors, locations, credit limits, and document templates.

???? Reporting & Audit Support

• Generate ad hoc and scheduled reports for LOS funnel tracking, TAT reports, and approval status.
• Assist in data gathering for compliance, regulatory audits, and MIS validation.
• Maintain SOPs, user manuals, and RCA documentation.

Technical Skills:

Soft Skills & Functional Knowledge:

• Strong understanding of SCF workflows, credit appraisal, dealer/vendor programs, and credit committee approval flows.
• Analytical mindset to trace and resolve loan lifecycle issues.
• Ability to coordinate across product, tech, business, and vendor teams.
• Effective communication and documentation for issue handling and knowledge transfer.

Preferred Certifications:

• ITIL Foundation
• Certifications in Credit/Trade Finance (e.g., IIBF, SCF Practitioner) – optional

Work Schedule:

• General business hours with on-call support during product launches, month-end peaks, or regulatory reporting windows.