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Job Purpose:
To deliver Level 2 application support for SCF Theme Pro, a Loan Management System tailored for Supply Chain Finance (SCF) products. The role involves ensuring seamless system operations, timely loan lifecycle processing, integration monitoring, and compliance with regulatory and business SLAs.
Key Responsibilities:
???? Loan Lifecycle Management
- Support day-to-day functioning of loan disbursements, repayments, interest accrual, and repayment schedules.
- Manage SCF-specific transactions like invoice discounting, reverse factoring, dealer/vendor onboarding, and credit line utilization.
- Address discrepancies in borrower ledger, repayment schedules, or EMI generation.
???? Issue Resolution & Troubleshooting
- Resolve incidents reported by L1 or business teams related to data mismatches, missing entries, or failed disbursements.
- Investigate and provide root cause analysis (RCA) for recurring loan lifecycle issues.
- Support bulk uploads of loan records, interest re-computation, and rate updates.
???? Integration & Interface Monitoring
- Monitor integration with CBS, LOS, external accounting systems, and fintech platforms.
- Validate inbound/outbound APIs or batch processes handling borrower data, sanction letters, and disbursement records.
- Ensure reconciliation between LMS and upstream/downstream applications.
???? Reports, EOD & Regulatory Compliance
- Validate and publish EOD reports, aging analysis, loan outstanding reports, and interest accrual summaries.
- Ensure accurate data for regulatory filings (RBI), audit support, and internal compliance checks.
- Assist in parameter changes during new product rollouts (e.g., limit increase, rate changes, new anchor onboarding).
Technical Skills:
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Area
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Tools/Technologies
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LMS
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SCF Theme Pro, Intellect LMS, FinOne
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Database
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Oracle, MS SQL, PostgreSQL
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Integration
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REST/SOAP APIs, File-based (SFTP), MQ
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Reporting
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SQL, Excel macros, MIS tools
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Monitoring
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App logs, Cron jobs, Shell
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ITSM
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ServiceNow, Jira, Zoho Desk
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Soft Skills & Functional Knowledge:
- Knowledge of SCF structures, anchors, invoice validation, and dealer/vendor hierarchy.
- Ability to liaise with business operations, product, and engineering teams.
- Analytical approach for solving loan calculation or EMI processing issues.
- Strong documentation and communication for user training and audit readiness.
Preferred Certifications:
- ITIL Foundation (mandatory)
- Domain certifications in Trade Finance / Supply Chain Finance – preferred
Work Schedule:
- Standard business hours with on-call support during EOD batches, month-end closures, or audit periods.
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