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Job Purpose:
To provide Level 2 application support for the IMPS (Immediate Payment Service) switching platform, ensuring smooth real-time fund transfers, transaction monitoring, reconciliation, and SLA compliance. This role supports the 24x7 availability of payment infrastructure integrated with CBS and NPCI systems.
Key Responsibilities:
? Real-Time Transaction Monitoring
- Monitor IMPS transactions via switch dashboards, logs, and alerts.
- Identify and act on transaction failures, timeouts, and reversal delays.
- Maintain uptime of IMPS routing components and ensure switch response SLAs.
???? L2 Incident Resolution
- Triage issues escalated by L1 support (e.g., failed IMPS credit, customer complaints).
- Perform RCA and document fix steps for recurring issues.
- Escalate unresolved issues to L3/vendor support (e.g., FIS/M2P/NPCI integration partners).
???? File & Message Flow Validation
- Monitor and validate NPCI interfaces, including file exchanges (returns, reconciliation, settlements).
- Validate ISO 8583 messages, and perform fixes for routing/table misconfigurations.
- Support switch updates such as bank BIN mapping, IFSC updates, and charge settings.
???? System Integration Support
- Support CBS integration for debit/credit postings (e.g., Turing CBS, Finacle).
- Work with UPI, NEFT, and AEPS teams to ensure consistent IMPS routing and fallback behavior.
- Monitor middleware/API gateways where IMPS traffic is routed.
???? Reports, Reconciliation & Compliance
- Assist in daily reconciliation of transactions with NPCI and core banking.\n
- Generate and verify MIS reports, transaction logs, and settlement files.
- Ensure audit readiness for IMPS-related data as per regulatory and internal controls.
Technical Skills:
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Area
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Tools/Technologies
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Protocols
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ISO 8583, HTTPs, TCP/IP
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Message Switch
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M2P, FIS, FSS, Sarvatra
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Database
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Oracle, PostgreSQL, SQL
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Scripting
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Shell, Python (optional)
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Monitoring
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ELK Stack, Grafana, Kibana, in-house dashboards
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ITSM
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ServiceNow, Jira, Remedy
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Payment Standards
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NPCI guidelines, IMPS circulars
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Soft Skills & Functional Knowledge:
- Understanding of digital payment systems, IMPS routing logic, and transaction lifecycle.
- Strong analytical and problem-solving skills for real-time payments.
- Effective communicator with business users and technical teams (internal/external).
- Ability to work in high-pressure, real-time support environments.
Preferred Certifications:
- NPCI IMPS Operations training (desirable)
- ITIL Foundation
- ISO 8583 protocol understanding
Work Schedule:
- 24x7 rotational shifts with on-call support for high-value IMPS failures, cut-off periods, and settlement issues.
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