Title: L2 Application Support Engineer – AML Platform (Jocata)
Job Location: remote
Experience 3 -5 yearsNeed immediate joiners preferred within 0-15 days..!!
Work Schedule:24x7 rotational shifts, weekend support, and on-call duties for critical escalations or batch failures.

Key Responsibilities:
Technical Support & Maintenance
- Monitor and manage day-to-day operations of the AML system (Jocata GRID), including process schedulers, ETL jobs, alerts, rule engines, and dashboards.
- Provide Level 2 troubleshooting and perform root cause analysis (RCA) for issues escalated by L1 or end-users.
- Work on incident management using ITSM tools (e.g., ServiceNow, Remedy), ensuring resolution within SLA and proper documentation.
- Coordinate with L3 vendor support (Jocata) for unresolved issues, patch deployments, and hotfixes.
Configuration & Rules Management
- Perform changes to alert thresholds, typologies, and rules as per compliance team requirements.
- Assist in testing and deployment of AML rule configurations, scenario tuning, and performance impact analysis.
- Maintain version control of rule sets and workflow configurations using proper DevOps or change control protocols.
Data & Security Compliance
- Ensure that the system adheres to internal data protection and external regulatory standards (FATF, RBI, FIU-IND).
- Monitor data feeds (KYC, transactions, customer profiles) from core banking, payments, and credit systems.
- Validate ETL pipelines and data reconciliation processes between Jocata and source systems (e.g., Finacle, UPI, NACH).
Monitoring, Reporting & Audit Support
- Generate or validate AML reports, STRs (Suspicious Transaction Reports), and CTRs (Cash Transaction Reports) for submission to regulators.
- Work with compliance teams during internal/external audits to retrieve logs, evidence, and report generation.
- Maintain and improve health-check scripts, monitoring dashboards, and alerting systems (e.g., Grafana, ELK, SQL Monitor).
Technical Skills:
Operating Systems: Linux/Unix shell scripting, Windows Server admin basics
Database: Oracle/SQL Server/PostgreSQL (Complex Queries, Joins, Views)
ETL Tools: Pentaho / Talend / Custom ETL scripts
Monitoring: ELK Stack, Prometheus, Nagios, or in-house tools
Scripting: Shell, Python, or PowerShell (for automation/log parsing)
ITSM Tools: ServiceNow, Jira Service Desk
Regulatory Understanding: AML Typologies, STR/CTR norms, RBI/FIU-IND standards
Soft Skills & Functional Knowledge:
- Understanding of banking operations and AML workflow process
- Ability to document standard operating procedures and knowledge base articles.
Certifications:
- Certified Anti-Money Laundering Specialist (CAMS) – optional
- ITIL Foundation (for incident and change management processes).
- Jocata GRID hands-on experience or certification (if applicable).