Global Market IT Application FO Support for Rates electronic Trading and Pricing platforms-Singapore (SG/01)

Job Title:Global Market IT Application FO Support for Rates electronic Trading and Pricing platforms


Shift Rotas in the team for eRates are in place to cover
? From 5:30 am or 6:30 am SIN time every Mondays, depending on SYD season, on a rotation basis;
? From 7am SIN time from Tuesday to Friday, on a rotation basis
? Bank holiday cover, on a rotation basis;
? Occasional weekend work (DR drill, major release sanity checks, etc);
Incident and Problem Management
? Manage/Own P1/P2 incidents and problems end to end;
? Communicates with internal users and management over incidents and post-mortems;
? Diagnoses issues: establishes their root case.;
? Initiates task force over critical incidents;
? Liaises with upstream and downstream systems support teams as appropriate;
Application Monitoring and follow up
? Responsible for global uptime target of 99.9%, across the whole Rates etrading platform;
? Responsible for production implementation, troubleshooting and monitoring of Forward Pricer during
APAC hrs.
? Responsible for production implementation, troubleshooting and monitoring of trading applications and
market access support of Rates Trading on various APAC markets (Tradeweb, Bloomberg, Market
Axess, SFE/ASX, JPX, eSpeed US, BTEC…)
? Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun
support teams;
? Performs system administration;
? Support traders, troubleshoot and diagnose functional and technical issues in the production environment
Knowledge Management and Documentation
? Documents support procedures on wiki;
? Owns team knowledge base on wiki for all in-scope applications;
? Provides support to end-users on how to use the application;
? Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases;
? Communicates a daily handover document to Follow-The-Sun support teams, where appropriate;
Continuous Service Level improvement
? Ensures that all application support logs are fit for purpose, ie meaningful and actionable;
? Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise
batch scheduling and enterprise monitoring tools;
? Implement self-recovery and automated detection of incident leveraging on learnings from past incidents;
Maintenance and enhancements
? Participates to release cycles for functional validation on staging/preproduction and production environments;
? Review release and coordinate around deployment/post release checks;
? Communicates Release Notes;
As expertize builds up over the years - Project and specific tasks
? Gather requirements from business users and clarify them in high level specs to dev, then coordinate the
deployment with business and development teams;
? The senior team are also responsible, from an IT perspective, for specific client onboarding on 3rd platform
including go-live certification;
? Various project are also managed by the team, all related to support: most of the tasks are incident response,
business request or maintenance;
? Project can also include management application impact of database or MQ systems migration for example;



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